This Policy describes how FK Solutions, operator of Click&Go, collects, uses, retains and protects users’ personal data in accordance with applicable regulations.
Article 1 — Data controller
The data controller is FK Solutions, headquartered in Douala, Cameroon.
FK Solutions, Douala, Cameroon. Contact : platform@click-go.app
Article 2 — Data collected
Click&Go may collect identity, contact, location and payment data, ride history, video data where a device is activated and technical device data.
Article 3 — Purposes
This data is used to provide the service, secure accounts and rides, process payments, manage support and disputes, improve the service and comply with legal obligations.
Article 4 — Legal bases
Processing is based in particular on consent, performance of the accepted service, legal obligations and legitimate interests relating to safety and fraud prevention.
Article 5 — Retention periods
Data is retained for as long as necessary for the relevant purpose, including two years after account closure where provided, five years for certain transactions and up to 72 hours for dashcam recordings unless an incident or proceeding requires otherwise.
Article 6 — Hosting and transfers
Data may be hosted on secure infrastructure in Cameroon and the European Union, as well as with providers necessary to operate the service.
Article 7 — User rights
Under applicable regulations, users may request access, rectification, deletion, portability or restriction of their data and object to certain processing. These rights may be exercised at platform@click-go.app
Article 8 — Security
FK Solutions implements appropriate technical and organisational measures, including encrypted communications, protection of sensitive data, encrypted backups and automatic deletion of videos.
Article 9 — Cookies and trackers
The mobile application does not use cookies in the traditional sense. Technical identifiers may be stored locally to maintain a session.
Article 10 — Changes to the Policy
FK Solutions may amend this Policy to reflect changes to the service or regulations. The current version remains available on this page.
Article 11 — Contact and complaints
For any question or request relating to personal data: platform@click-go.app