How to submit your request
Send an email to platform@click-go.app.
Subject to use : Click&Go — Account deletion request
In your message, provide the email address associated with the account, your role (passenger or driver) and, if necessary, the last four digits of the associated phone number. If you no longer have access to the account email address, explain this so the team can perform an appropriate identity check.
Send deletion request by emailNever send your password, an OTP code, banking information or an identity document unless requested. The team will tell you what minimum information is needed to verify the request.
Request processing
After verification, the account will be deactivated and the request will be processed in accordance with the Privacy Policy. Some data may be retained where required by law, security, payments or a dispute. The applicable categories and retention periods are described in the Privacy Policy.